Things to know  
   
 
  What to do in an accident  
 

How SmashCare ensures a speedy vehicle repair

 
  Satisfaction Guarantee  
     
What to do in an accident:
1. Turn your ignition off and secure in gear or park with the handbrake on. Turn on your hazard lights.
2. Check to see if anyone is injured and assist as necessary.

3. Call the Police if:
 - A person is injured
- Property damage appears to exceed $3000 in parts
- The other driver doesn't stop or refuses to give details
- The other driver seems to be alcohol or drug affected
- If during the accident property other than the vehicle's involved is damaged eg someones fence or lamp post

4. Keep calm, exchange relevant details.
5. For your insurance claim you will require the following details:
- Vehicle owner's name
- Owner's Address
- Vehicle (Make, Model, Year and Colour)
- Reg No
- Driver's name
- Driver's Address
- Licence No
- Insurance Company
- Phone Number
- Police Officer Present
- Police Station
- Location of accident (street names)
- Date and time of incident
6. Do not admit liability or engage in accusations with the other party.
7. If your car can be DRIVEN SAFELY call SmashCare to arrange for a repair quotation phone (07) 33350 3853. If your car is UNDRIVEABLE call our 24 hour towing service on (07) 3265 6700.
 
How SmashCare ensures a speedy vehicle repair:
  • SmashCare will endeavour to ensure that an insurance company assessor, assess your vehicle as soon as possible, allowing SmashCare to commence work on your vehicle sooner.
  • In the instance that an insurance assessor wishes to inspect your vehicle at each repair stage before authorising the next phase to be carried out, SmashCare will do their upmost to minimise down time by coordinating necessary inspections in advance.
  • On the occasion SmashCare discovers damage that was not originally suspected due to the nature of the accident, a friendly staff member will call you immediately to inform you of the unsuspected damage and the repair process SmashCare will undertake and expected time frames to rectify it.
  • SmashCare is aware that not all parts are always readily available (including popular vehicles); however, SmashCare's qualified parts technician has a large network of suppliers and will endeavour to obtain the required parts as quickly as possible. Throughout the repair process SmashCare will keep you informed about the status of required parts and expected time for delivery.

  • Our goal is to alleviate stress during this difficult time, by keeping you actively informed throughout the repair process.
What is the Car Repair Procedure?
 

Satisfaction Guarantee:

Your vehicle comes with a Guarantee of workmanship covering the repair and refinish. … if within the life-ownership of your vehicle a defect arises as a result of our workmanship or refinish, it will be rectified at our cost.