| The
History: |
 |
| Vaughn
Pappin is the Managing Director of SmashCare Pty Ltd and has
over 25 years of experience within the panel industry. Vaughn
established his first panel shop in June 1982 under the trading
name of Nundah Smash Repairs. In addition, he also founded
Wavell Smash Repairs and Chermside Body Works before giving
birth to one of Brisbane's largest smash repair
organisations
- SmashCare in July 1994. |
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|
SmashCare's
reputation has been based upon the quality repairs, finishes,
service and presentation of vehicles carried out by SmashCare
technicians. The overriding goal at SmashCare is to be recognised
as the Best Smash Repair Business in Queensland, employing only
the finest trade and service people. This goal is being achieved
by the adoption of a rigorous recruitment selection process and
the implementation of quality inspections on every vehicle at
each stage of the repair process
|
| |
| The
Promise: |
| 'As Managing Director of SmashCare,
I would like to take this opportunity to inform you of the SmashCare
Satisfaction Guarantee - if within the life-ownership of your vehicle
a defect arises as a result of our workmanship or refinish, it will
be rectified at our cost. However, I am confident you will have your
vehicle returned to you in the very best condition with minimal fuss.
I would therefore like to thank you in advance for choosing SmashCare
as your smash repairer or vehicle restoration provider'. Vaughn
Pappin, 2002. |
| |
| Highlights
for SmashCare include: |
|
1994
|
Official name
change |
|
1995
|
Commenced Corporate
Accidental Management Program |
|
1998
|
Finalist in the
Quest Business Achievers Awards
Mark Reid was awarded Quest Business Achiever Award - Employee
of the Year.
SmashCare launched the Master Craftsman Program |
|
1999
|
SmashCare was
selected as a Suncorp Metway Gold Repairer
Annual turnover exceeded $5,000,000 |
|
2000
|
Finalist in the
Queensland Training Awards |
|
2001
|
Administration/Reception relocated
Major Workshop restructure to facilitate better productivity |
|
2002
|
Opened a second
workshop at Strathpine |
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