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SmashCare Customer Satisfaction Survey
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ensure SmashCare continues to provide excellent customer service
and workmanship, we would appreciate it if you could take a few
minutes of your time to complete our survey. All information collected
via this survey is for the sole purpose of evaluating our performance
and to identify any areas requiring improvement. |
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Pre-arrival
& Arrival |
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Q1.
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How
did you hear about SmashCare? |
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Q2.
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My
phone call was answered within three rings. |
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Q3.
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The
receptionist was friendly and helpful. |
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Q4.
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I
found the SmashCare workshop easily. |
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Q5.
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The
overall appearance of SmashCare was clean and professional. |
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Q6.
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The
Estimator was knowledgable and friendly. |
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Q7.
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The
Estimator provided me with adequate information to assist me in
lodging my claim. |
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Vehicle
Repairs |
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Q8.
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My
car was repaired within the time frame stated. |
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Q9.
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I
was kept informed of any delays slowing down the repair of my vehicle.
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Q10.
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Staff
members I interacted with were friendly and knowledgable. |
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Q11.
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My
car was repaired to its pre-accident condition. |
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Q12.
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My
vehicle's repair and refinish is of a very high quality. |
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Q13.
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My vehicle was clean when it was returned
to me.
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Collection |
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Q14.
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I
collected my vehicle on the day it was deemed ready for collection. |
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Q15.
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I
was given adequate notice to collect my vehicle. |
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Q16.
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My
vehicle was completed, ready for collection at the prearranged time.
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Q17.
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The
staff member who handed my car over was friendly and knowledgable. |
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Q18.
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What
is the likelihood of you keeping a copy of the quote?
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Overall |
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Q19.
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I
felt special and valued as a customer. |
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Q20.
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I
am satisfied with the service and quality of work provided. |
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SmashCare
Website |
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Q22.
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The
SmashCare website was aesthetically pleasing. |
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Q23.
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The
SmashCare website was easy to navigate. |
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Q24.
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The
content on the SmashCare website was interesting and useful. |
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Vehicle
Repair and Collection Details |
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Q25.
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My
vehicle was repaired at: |
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Q26.
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My
vehicle job number was: |
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Q27.
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When
did you collect your vehicle? |
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Q28.
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What
time did you collect your vehicle? |
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Q29.
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Feedback/Comments |
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